Terms and Conditions

01Who this agreement is between

These Terms and Conditions ("Terms") are a binding agreement between Repzy, a sole proprietorship of Ayush Kishore, registered under the Udyam scheme having its place of business at Mahavir Asthan, Chowk Shikarpur, Patna City, Patna, Bihar 800009, India ("Repzy", "we", "us"), and the person or entity that registers for or uses Repzy ("you", "your", "the gym").

They govern the Repzy Android application, the website at repzy.in and its subdomains, and any support we provide. The Privacy Policy forms part of these Terms.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature.

02Acceptance and eligibility

• You accept these Terms by creating an account, or by using Repzy in any way. If you do not accept them, do not use Repzy.
• You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. Repzy accounts are not for children.
• If you accept on behalf of a gym, firm or company, you confirm you are authorised to bind it, and "you" then means that entity.
• Repzy is offered for use in India. If you use it elsewhere, you are responsible for compliance with your local law.

03What Repzy is, and what it is not

Repzy is a gym management tool. It lets you keep member records, track attendance, record fees and dues, note expenses, view a revenue summary, log diet and calorie entries, and send reminders.

Repzy is not:

• a payment system. Repzy records the fees you have collected. It does not collect, hold, route or refund your members' money, and it is not a payment aggregator or payment system operator under the Payment and Settlement Systems Act, 2007.
• an accounting or tax filing service. Figures shown in Repzy are a convenience, not audited books. You remain responsible for your accounts, GST and income tax filings.
• a medical, nutritional or fitness advisory service. See section 12.
• a system of record you should rely on exclusively. Keep your own backups of anything you cannot afford to lose.

Features change. We add, alter and remove them, and we describe how in section 11.

04Your account and your staff

• Register with accurate details and keep them current. We rely on your registered mobile number and email for notices, including notices about billing and security.
• You are responsible for everything done under your account, including by staff you add. Keep credentials confidential; do not share a login between people.
• Staff accounts you create inherit the permissions you assign. Remove access when a person leaves your gym — we cannot know when that happens.
• Tell us immediately at support@repzy.in if you suspect unauthorised access.
• One account is for one gym business. Running unrelated businesses through a single account, or reselling access, is not permitted without our written agreement.

05Plans, free trial and limits

• Repzy offers a free tier and one or more paid plans. What each plan includes, what it costs, and the member limit that applies, are shown in the app and on repzy.in at the time you subscribe. Those displayed figures govern; nothing in these Terms fixes a price or a limit.
• A free trial, where offered, runs for the period stated at sign-up and requires no payment instrument unless the offer says otherwise. At the end of a trial, the account moves to the free tier unless you subscribe.
• Member limits. Each plan permits a maximum number of member records. The count includes members you have deactivated or whose plans have expired, because otherwise the limit could be defeated by deleting and re-adding. The current count and limit are displayed in the members screen.
• Reaching the limit stops you creating new member records. It does not delete, hide or degrade the records you already have.
• Introductory or promotional offers apply on the terms published with the offer, for the period stated, and are not a permanent entitlement.

06Billing through Google Play

• Paid subscriptions bought inside the Android app are processed by Google Play Billing. Your payment relationship for those purchases is with Google, on Google Play's terms, and we never see your card, UPI or bank credentials.
• Subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled. Google charges the payment method on your Google account.
• Prices shown are the amount you pay. We are not currently registered for GST. If that changes, tax will be shown separately at the point of purchase and on any invoice we issue.
• We may change prices. A change to the price of an existing subscription applies only from the next renewal, and only after notice given at least 15 days in advance through the app or email. Google may separately require you to accept the new price. If you do not accept, the subscription ends at the current period's end.
• If a payment fails or a purchase is reversed, we may downgrade the account to the free tier and restrict paid features until payment is settled.
• Where we bill you outside Google Play by written arrangement, invoices are payable within 7 days of issue.

07Refunds and cancellation

Cancelling

• Cancel a Play subscription in the Play Store: Payments and subscriptions → Subscriptions → Repzy → Cancel subscription. Cancel at least 24 hours before the renewal date, or that renewal will be charged.
• Cancellation stops future renewals. It does not shorten the period you have already paid for — paid features stay on until that period ends.
• Deleting your Repzy account does not cancel a Google Play subscription. Cancel it separately, or it keeps billing.

Refunds

• Purchases through Google Play are refunded under Google Play's refund policy, and requests within Google's own window are made to Google, not to us.
• Beyond that window, write to support@repzy.in within 7 days of the charge. We will refund the current period where the service was materially unavailable or a feature you paid for did not work as described and we could not fix it in reasonable time.
• We do not refund for a change of mind after use, for unused time on a period you chose not to use, or where an account was terminated for breach of section 10.
• Approved refunds are issued to the original payment method, ordinarily within 7 working days of approval, subject to Google's or the bank's own processing time.
• Nothing here limits your rights under the Consumer Protection Act, 2019.

08Your data, and your members' data

• Ownership. The member records, attendance, fee entries, expenses and other content you put into Repzy remain yours. We claim no ownership of them.
• Our licence. You grant us a limited, non-exclusive licence to host, store, transmit, back up and display that content, solely to provide and support the service, and to comply with law. Nothing broader.
• Roles under the DPDP Act. For member records, you are the Data Fiduciary and we act as your Data Processor. For your own account data, we are the Data Fiduciary. This is set out in full in section 2 of the Privacy Policy.
• Our processor obligations. We will process member records only on your documented instructions, keep them confidential, apply the security safeguards described in the Privacy Policy, engage only the sub-processors listed there, assist you in responding to your members' rights requests and to a data breach, and delete or return the records on termination.
• Aggregate statistics. We may compute anonymous, aggregated usage statistics that cannot identify you, your gym or any member, and use them to improve the product. We do not use member data for advertising, profiling or model training.
• Export and deletion. You may request an export of your data at any time while your account is active. Deletion works as described in section 9 of the Privacy Policy and is irreversible.

09Your duties as a gym operator

Because you decide what to record about your members, the law puts these obligations on you, and you accept them here as contractual promises:

• you have the authority and the lawful basis to enter every member's personal data into Repzy;
• you give each member a clear notice of what you record, why, and how they can ask for access, correction or erasure, as section 5 of the DPDP Act requires;
• for any member below 18 years of age, you have obtained verifiable consent from a parent or lawful guardian before entering their data, and you can produce evidence of it — section 9 of the DPDP Act read with Rule 10 of the DPDP Rules, 2025. The same applies to a member with a disability who has a lawful guardian;
• you collect only what you need, keep it accurate, and remove what you no longer need;
• you handle member photographs, health information and diet entries as sensitive, and restrict staff access to those who need it;
• you respond to your members' access, correction and erasure requests, and you tell us promptly if you need our help to do so;
• you do not upload data obtained unlawfully, or data belonging to a business you do not operate.

10Acceptable use

You will not, and will not permit anyone else to:

• use Repzy for anything unlawful, or to send messages that are abusive, misleading, obscene or unsolicited in breach of TRAI's commercial communication rules;
• reverse engineer, decompile, or attempt to derive the source code of the app, except to the extent Indian law expressly permits;
• probe, scan or test the security of our systems without our written permission, or defeat rate limits, plan limits or access controls;
• scrape, bulk-extract or resell data from Repzy, or use it to build a competing product;
• upload malware, or content that infringes someone else's intellectual property;
• impersonate another gym or person, or misrepresent an affiliation with Repzy;
• place a load on the service that is disproportionate to normal gym use.

11Availability, updates and changes

• We aim to keep Repzy available at all times, but we do not commit to a specific uptime figure and we offer no service level guarantee unless we have signed one with you separately.
• We may take the service down for maintenance. Where planned maintenance will interrupt use, we will give notice in advance where reasonably possible.
• The app updates itself, including through over-the-air updates delivered outside the Play Store. Continued use after an update means you accept it. Older app versions may stop working when server-side changes require a newer client.
• We may add, change or withdraw features. If we withdraw a feature that is material to a paid plan, we will give at least 30 days' notice and, on request, refund the unused part of the current period.
• Features marked beta, preview or "coming soon" are provided as-is, may change or disappear, and carry no commitment as to timing or price. A "notify me" registration is an expression of interest, not a purchase and not an offer of a fixed price.

12Not health, nutrition or financial advice

Calorie counts, nutrition values, diet entries and any progress figures in Repzy are informational. They come from records you or your members enter and from a general food reference list, and they may be inaccurate or incomplete for a particular food or a particular person.

• Nothing in Repzy is medical advice, diagnosis, treatment or a prescribed diet, and it is not a substitute for a qualified doctor, dietitian or trainer.
• Do not use Repzy to make decisions about a medical condition, pregnancy, injury, medication or an eating disorder. Consult a registered medical practitioner.
• You are responsible for the fitness and diet guidance you give your members. Repzy is a record-keeping tool, and using it does not make us a party to that guidance.
• Revenue, dues and expense figures are summaries of what has been entered. They are not certified financial statements.

13Intellectual property

• Repzy, its software, design, the Repzy name and the bolt mark are owned by us or our licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable licence to use the app for your gym's internal business, and nothing more.
• You may not use our name, logo or screenshots to suggest endorsement without our written permission.
• If you send us feedback or a feature suggestion, we may use it without obligation, attribution or payment. You keep any rights you already had in it; we simply are not restricted from acting on the idea.
• If you believe content in Repzy infringes your rights, write to support@repzy.in with details, and we will investigate and act as the law requires.

14Confidentiality

Each of us may learn things about the other that are not public — your revenue figures and member lists on our side, our unreleased features and pricing on yours. Neither of us will disclose the other's confidential information except to people who need it and are bound to keep it confidential, or where disclosure is required by law. This survives the end of these Terms.

15Suspension and termination

• By you: stop using Repzy at any time, cancel any subscription in the Play Store, and delete your account from the app or via repzy.in/delete-account.html.
• By us, for breach: we may suspend or terminate an account that breaches section 10, that is used to break the law, that endangers the service or other users, or that has fees outstanding. Where the circumstances allow, we will warn you first and give you a chance to fix it.
• By us, for convenience: we may discontinue Repzy or a plan on at least 30 days' written notice, and will refund the unused portion of any period you have paid for.
• After termination: you may request an export of your data within 30 days. After that period we delete it in the ordinary course, except for records we must retain by law.
• Sections 8, 13, 14, 16, 17, 18, 21 and 22 survive termination.

16Disclaimers

To the maximum extent permitted by law, and except as expressly stated in these Terms, Repzy is provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that data you enter will always be free of loss or corruption. That is why you should keep your own backups.

Nothing in this section excludes liability that cannot be excluded under Indian law, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence.

17Limitation of liability

• Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings, however caused.
• Our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort, statute or otherwise, is limited to the total fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim.
• Where you use Repzy on the free tier and have paid us nothing, our aggregate liability is limited to ₹1,000.
• We are not liable for loss arising from your own failure to obtain consent from your members, from data you entered incorrectly, from your members' conduct, from your decision to rely on Repzy as your only record, or from an act or omission of Google, a network operator or another third party outside our control.
• These limits do not apply to the exclusions listed at the end of section 16, and do not affect your statutory rights as a consumer.

18Indemnity

You will indemnify us against claims, demands, penalties and reasonable legal costs brought by a third party — including a member, a parent or guardian, or a regulator — arising from your breach of section 9 or section 10, from data you entered into Repzy without a lawful basis, or from your use of Repzy in a way these Terms do not permit. We will tell you promptly about any such claim and will not settle it without your agreement, which you will not unreasonably withhold.

19Force majeure

Neither party is liable for a failure caused by something outside its reasonable control — including internet or power failure, failure of a hosting or payment provider, cyber attack, epidemic, natural disaster, war, strike, or an order of a government or court. If such an event continues for more than 30 days, either party may terminate, and we will refund the unused portion of any period you have paid for.

20Changes to these Terms

We may amend these Terms. The version and date at the top always reflect the current text. For a change that materially affects your rights or obligations, we will give notice in the app or by email at least 15 days before it takes effect. Continuing to use Repzy after that date means you accept the change; if you do not, stop using the service and cancel your subscription before it renews.

21Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the paragraph below, the courts at Patna, Bihar have exclusive jurisdiction.

Before going to court, both parties will try in good faith to resolve the dispute through the grievance process in section 22 for at least 30 days. Nothing in this section prevents either party from seeking urgent interim relief, and nothing in it takes away a consumer's right to approach a consumer commission having jurisdiction where they reside.

22Grievance redressal and contact

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the rules under the Information Technology Act, 2000:

Legal entity: Repzy, a sole proprietorship of Ayush Kishore, registered under the Udyam scheme. Not registered for GST. Place of business: Mahavir Asthan, Chowk Shikarpur, Patna City, Patna, Bihar 800009, India.

For anything that is not a grievance, write to support@repzy.in.

These Terms take effect on 16 August 2026 and replace all earlier versions. They should be read with the Privacy Policy. If a court finds any provision unenforceable, the rest continues in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor of our business.